Terms and Conditions

Back Orders
If your order includes an item that is not currently in stock, you will be notified at the time of order and the item will be forwarded separately within 7 business days.   Out of stock items will be forwarded by ordinary mail/parcel post.  Where the delay is anticipated to be longer than 7 business days, you will be given the option to wait or receive a refund for that item.

Custom Orders
Custom orders (ie colour, fabric) are subject to the manufacturer's terms and conditions.  These orders are not-refundable through Massage Warehouse Australia but may be recovered directly from the manufacturer. Delivery of custom orders will vary according to product.  In most cases large orders such as massage tables will be delivered under separate order direct from the manufacturer.  Delivery costs are charged separately by the warehouse on such items.

International Orders
The correct amount for shipping and handling of international items is based on weight and freight options.  For the purpose of ease, all international orders will be forwarded using Australia Post Economy Air or sea freight according to customer approval.  We will not accept liability for lost international shipments. Customers can request insurance through Australia Post.

Payment
When an order is made to the warehouse, you are required to indicate the preferred payment method.  This may be EFT, Credit Card or Cheque/Postal Order.  If your preferred method is Credit Card then details are required to initiate the order process.

The shipping costs are calculated at checkout based on the order weight (cubed volume) and destination.   Some items must be delivered by courier are stated as a fixed delivery cost, ie Massage Tables and some heavier oil purchases.

Missing Parcels
Massage Warehouse uses standard mail deliveries for all items under $100.  From time to time these parcels can go astray with carriers.  You need to notify us within 7 days if goods have not been received to enable us to track your shipment with the carrier.  Failure to do so may mean loss of goods.  We do not insure your goods against loss and have no contol over their delivery once despatched through Australia Post or carrier.  If you wish to insure your goods against breakage or loss - you need to advise us at the time of delivery. Insurance is charged at the standard carrier rate.  If you are not going to be available to take receipt of goods - you should indicate your delivery instructions at the time of order,

Consumer Information

Privacy
Your information is kept under a secure database and will not be given or sold to anyone. Upon registration, you will be automatically added to our mailing list, which you may unsubscribe at any time. Massage Warehouse may give additional savings for registered members, however it is not mandatory for us to do so.   For more information see our Privacy Policy. 

Mailing List
Mailing lists are not used outside of MWA.  Customers may periodically receive electronic information about sales and specials from MWA.  

Repairs
All items are checked for condition and quality when they are packed for each order.  Faulty items may be repaired or replaced at the manufacturers discretion. If you have receieved a faulty item please contact MWA Accounts on +61 (03) 9939 6350 for manufacturer lists and instructions. 

Returns
See Shipping and Returns. 

Other Policies

Re-Use and Recycling 
Massage Warehouse Australia is committed to reducing waste of discarded business products and products that include substances that may be harmful to our environment when they break down. 

We encourage consumers to make unwanted products available to other practitioners who may well make good use of them.  Massage Warehouse Australia has a sponsored trading site at "eaus Australian Trading Directory".  Contact us at info@massagewarehouse.com.au for more information.